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Our Products
What type of Products can be found on Planet Soar Shop ?
Planet Soar Shop more than 100 product references focused on 5 worlds related to photovoltaics:
- Solar panels in mono/poly crystalline and bi-facial.
- Solar inverters
- Solar batteries
- Accessories
- Roof, ground, carport, veranda, as well as wall Fixations
You can also find Industrial Products in our Show Room for your renewable projects. Get in contact with our specialist to learn more.
98% of the products are in stock and are therefore shipped very quickly. Planet Soar Shop also offers a whole range of services.
- Solar panels in mono/poly crystalline and bi-facial.
- Solar inverters
- Solar batteries
- Accessories
- Roof, ground, carport, veranda, as well as wall Fixations
You can also find Industrial Products in our Show Room for your renewable projects. Get in contact with our specialist to learn more.
98% of the products are in stock and are therefore shipped very quickly. Planet Soar Shop also offers a whole range of services.
Where can I find Information regarding products ?
You can find product information on the products page in their Description, Datasheet, as well as there Downloads. You can also head to Planet Soar Shop Academy, here you can find additional information, including videos.
I can't find the product I'm looking for, what should I do ?
To help you in your product search, we have positioned at the top on all the pages of the site, a search engine.
You just have to write in this field the name of the article, the brand you are looking for and you will access a list of results corresponding to your search. We have also developed a sophisticated filter option in our product pages to help you find what you are looking for, quickly.
You can also get in contact with us and we will help you as best as we can!
You just have to write in this field the name of the article, the brand you are looking for and you will access a list of results corresponding to your search. We have also developed a sophisticated filter option in our product pages to help you find what you are looking for, quickly.
You can also get in contact with us and we will help you as best as we can!
What is the difference between Polycrystalline and Monocristalline Solar Panels ?
Monocrystalline cells are ideal if the home has low light and diffuse radiation (low light, non-direct radiation, generally low light weather).
If, on the other hand, the sunshine is important with direct radiation and great variation in temperature, polycrystalline cells will be the best option. You can generate up to 5% more electricity with these Polycrystalline Cells under these conditions.
If, on the other hand, the sunshine is important with direct radiation and great variation in temperature, polycrystalline cells will be the best option. You can generate up to 5% more electricity with these Polycrystalline Cells under these conditions.
Why should I get a Optimizer ?
An optimizer, like the micro-inverter, allows you to get the most out of your solar installation by offering production optimization (up to 36% with shade) and makes the solar panels independent from one another. Solar optimizers use Maximum Power Point Finding (MPPT) technology.
Solar optimizers also have the advantage of being very easy to connect thanks to simplified connection systems. No other accessories are needed.
Solar optimizer systems are Plug'n play. You plug in the optimizer directly behind the solar panel. You connect them in series with each other. Today, solar panel manufacturers integrate solar optimizers instead of rear junction boxes.
The solar panels thus become connected, with optimized production and independence of the solar panels from each other.
Solar optimizers also have the advantage of being very easy to connect thanks to simplified connection systems. No other accessories are needed.
Solar optimizer systems are Plug'n play. You plug in the optimizer directly behind the solar panel. You connect them in series with each other. Today, solar panel manufacturers integrate solar optimizers instead of rear junction boxes.
The solar panels thus become connected, with optimized production and independence of the solar panels from each other.
Is it possible to configure the micro-inverters before shipment?
As we only offer new products in the store, unfortunately, it is impossible to set them up before delivery since we would have to open the boxes.
What is the Importance of a Micro-Inverter ?
The micro-inverter transforms the direct current of the solar panels into the alternating current of each solar panel.
This allows precise supervision. Its cost is higher and therefore to be preferred for small installations (Advice: Up to 10 panels maximum). They also help with the following;
-Improve safety thanks to the absence of high voltage.
- Avoid energy losses linked to shading or the technical failure of a module.
-Monitor the production of its photovoltaic installation
-Optimize the electricity production of each module.
This allows precise supervision. Its cost is higher and therefore to be preferred for small installations (Advice: Up to 10 panels maximum). They also help with the following;
-Improve safety thanks to the absence of high voltage.
- Avoid energy losses linked to shading or the technical failure of a module.
-Monitor the production of its photovoltaic installation
-Optimize the electricity production of each module.
Account
Where can I Download My Order Invoices ?
Your invoice can be downloaded directly from your account. To do this, connect to the Planet Soar Shop, enter your email address and password. You are now connected. The word login has disappeared and becomes "my account".
Click on “my account” then “My Orders”, in the table, you can click on previous order invoices and download them in PDF form to your computer.
Click on “my account” then “My Orders”, in the table, you can click on previous order invoices and download them in PDF form to your computer.
What should I Do If I Forgot My Accounts Password ?
Click on "Login" at the top right. Then click on "forgot your password" and enter your email address.
1. You will then receive a confirmation email to reset your password.
2. Click on the link in the email received.
3. Once the password has been reset, you will receive a second email with your new password.
You can now log in with your email address and your new password.
1. You will then receive a confirmation email to reset your password.
2. Click on the link in the email received.
3. Once the password has been reset, you will receive a second email with your new password.
You can now log in with your email address and your new password.
Why Should I Even Create An Account ?
Your customer account is essential since it allows you to follow the history of your orders with Planet Soar Shop, interact with customer service, have a follow-up of your quotes, modify your delivery and invoicing addresses.
The information you provide is secure and only you can modify it. All our contacts and exchanges take place on this basis. This is why it is important to have all your information up to date.
The information you provide is secure and only you can modify it. All our contacts and exchanges take place on this basis. This is why it is important to have all your information up to date.
Where Can I Find My Previous Commands ?
Log into your account from the "Login" tab at the top right of the site. Enter your email address and password. Once logged in, the word login becomes "my account". Then click on “view my account” then on “My Orders”.
You access your list of orders here as well as download their invoices.
You access your list of orders here as well as download their invoices.
How do I Change my Address ?
To change your address, log into your account by clicking on LOGIN at the top right. Enter your email address and password. You are now connected. The word login has disappeared and becomes "my account".
Then click on "my account. Here you can now modify your account information. Modify your address and click on "Validate".
Then click on "my account. Here you can now modify your account information. Modify your address and click on "Validate".
How do I get in contact with Customer Service ?
To get in contact with Our Dedicated Customer Service Team, click on the "Contact" button on the top right corner. Here you can either get in contact with us by mail or phone.
We do our best to respond within an hour on working days.
We do our best to respond within an hour on working days.
Delivery
Why can’t you ship my order?
There may arise certain instances whereby we may not be able to ship your product out to you.
If any case of the such may occur one of our dedicated team members will get back to you to try work around the problem.
If any case of the such may occur one of our dedicated team members will get back to you to try work around the problem.
How Is My Delivery Charge Calculated ?
Products shipping costs are calculated automatically based on your delivery address as well as the order weight. To have your delivery costs calculated, create your account with an added address, and add the products to your basket, the costs are then calculated automatically for you.
Am I Charged With Any Extra Delivery Charges ?
In the case of a UPS delivery, you'll have no additional costs. Everything is included in the transport costs (insurance, transport, packaging). No bad surprises, everything is included.
How Long Does It Take For My Order To Ship Out ?
Once receiving your order, we immediately begin our process of getting it ready for transport. Usually, you can expect your order to start shipping out in about 48 hours. You will then receive a mail from our team confirming that your package has begun delivery.
How Long Will It Take My Delivery To Arrive ?
Normally your order should arrive within 5-7 days are its expedition. But in case of any delays due to unseen circumstances, our dedicated team will get in touch with you to make you aware of the situation. Or you can always utilize the tracking number that you receive by mail to keep track of your delivery and stay up to date.
Where can my order be delivered ?
We deliver anywhere in France. We also provide delivery within Europe, but you will have to get to contact with our Team. To do this you can send a mail to [email protected].
Tracking is ensured by a tracking number sent as soon as your order is shipped.
Tracking is ensured by a tracking number sent as soon as your order is shipped.
Can I have my package delivered to an address other than my billing address?
It is possible to have your package delivered to an address other than the billing address. To do this, all you need to do is change your Delivery Adress in the “My Account” section then “My Information”.
When you place the order, you will then select a billing address and a delivery address.
When you place the order, you will then select a billing address and a delivery address.
What happens if I am absent at the time of delivery?
UPS will be handling your Delivery. The delivery person will come to your home a second time, usually the next day. If you are absent a second time, UPS will drop off the package at an approved centre nearest to you (tobacco, press, etc.). You can find the collection address with the tracking number sent by Planet Soar Shop.
What do i do if my address is not accessible by large tuck for delivery ?
The delivery address must be accessible to large trucks, otherwise, you must provide another possible delivery address that is accessible, or you will be charged a higher delivery fee due to the inaccessibility of the address by trucks. In this case, you will have to get in contact with us, and we will provide you will the updated transportation cost.
Returns & Refunds
Can I still return my product even after modifying of changing it ?
Any products that have been modified to repair an apparent malfunction, cannot be the subject of any exchange, refund or a guarantee under any conditions.
How Do I Cancel My Order ?
To cancel an order, you must get into contact with our customer service team. Orders can be cancelled only after 48 hours the order has been placed.
What Should I do If I Receive My Product Damaged ?
Always make sure on delivery that your product is undamaged if damaged notify the delivery man immediately to receive your product refund. If you were to accept the product damaged from the deliverer, unfortunately, we cannot accept your request for a refund under any condition, because the insurance will consider that you are the possible breaker of the goods (bad handling, fall on your part or other).
Under Which Conditions Can I Return My Order ?
If a breakage occurs during transport, you must notify it directly to the driver, which in this case you will be refunded with the exchange of the part for free.
Why is it imperative to check the material with the carrier?
It is imperative to check the goods in the presence of the driver because we ensure your orders at 100% of their value. If a breakage occurs during transport, you must notify it directly to the driver. From that moment, we can apply the refund or exchange of the part for free.
If you do not notify the driver of the breakage, the insurance will consider that you are the possible breaker of the goods (bad handling, fall on your part or other).
If you do not notify the driver of the breakage, the insurance will consider that you are the possible breaker of the goods (bad handling, fall on your part or other).
Newsletter
Why should I subscribe for Planet Soar Shops Newsletter ?
The Planet Soar Shop newsletter mainly deals with photovoltaic and renewable energies news, self-consumption, smart grids and all the products that facilitate access to solar energy.
You will receive as well our product news, notifications of our promotions, as well as occasionally receive exclusive Promo Codes!
You will receive as well our product news, notifications of our promotions, as well as occasionally receive exclusive Promo Codes!
How do I subscribe to the Planet Soar Shop Newsletter ?
To subscribe and receive news from our Newsletter, head to the bottom right corner. Here you will find our Newsletter, enter your E-mail and click "Sign Up Now". It is as simple as that!
SAV
What is the manufacturer's warranty for my product?
All the guarantees of our products are displayed on the product page, on their features. The warranty conditions may also be available in the "download" tab in PDF form.
You must keep your purchase invoice which serves as proof of purchase.
You must keep your purchase invoice which serves as proof of purchase.
How long is my Warranty ?
The warranty period for our products is displayed on the product page, on their features. The warranty periods may also be available in the "download" tab as a PDF.
You must keep your purchase invoice which serves as proof of purchase.
You must keep your purchase invoice which serves as proof of purchase.
I received a defective product, what should I do?
You have 2 possibilities. In both cases, we thank you for providing this information: what is the defect observed? What is the error message? The serial number of the product? Don't hesitate to take pictures.
1. Contact us by email or phone: https://www.planetsoarshop.com/en/contact
Our engineers are able to assess the fault and provide you with a remote solution as quickly as possible.
If we are unable to resolve the defect, we will put in place the manufacturer's warranty. We will then be the intermediary with the manufacturer so that the warranty is respected.
2. Contact the manufacturer directly to apply the warranty. All you have to do is go to the item sheet then click on the “warranty” tab. You will find all the contact details there.
Note that 90% of faults are linked to a connection problem.
1. Contact us by email or phone: https://www.planetsoarshop.com/en/contact
Our engineers are able to assess the fault and provide you with a remote solution as quickly as possible.
If we are unable to resolve the defect, we will put in place the manufacturer's warranty. We will then be the intermediary with the manufacturer so that the warranty is respected.
2. Contact the manufacturer directly to apply the warranty. All you have to do is go to the item sheet then click on the “warranty” tab. You will find all the contact details there.
Note that 90% of faults are linked to a connection problem.
Can I Withdraw my commander after placing my order ?
In accordance with French law on distance selling, you have 14 days to exercise your right of withdrawal (Hamon Law).
The period starts from the receipt of the order. This right is valid only for orders from individuals. The return costs are your responsibility. The withdrawal request will be taken into account only for unopened and sealed products.
We invite customers to let us know by email their willingness to return the product before shipping it.
This is Planet Soar Shop Money Back Guarantee.
The period starts from the receipt of the order. This right is valid only for orders from individuals. The return costs are your responsibility. The withdrawal request will be taken into account only for unopened and sealed products.
We invite customers to let us know by email their willingness to return the product before shipping it.
This is Planet Soar Shop Money Back Guarantee.
How do I get Installation manuals in French ?
Planet Soar Shop, as a distributor of photovoltaic equipment, provides its customers with the installation manuals sent to it by the manufacturers. Most of our manufacturers are part of the European Union and already only have manuals in English or French.
Go to the product page of the product you are interested in, and you should be able to find the documents available in its download section. If they are not there, unfortunately the manufacturer does not provide this information in French.
However, you can download them in English if they are available.
Go to the product page of the product you are interested in, and you should be able to find the documents available in its download section. If they are not there, unfortunately the manufacturer does not provide this information in French.
However, you can download them in English if they are available.