Planet Soar Shop

Legal Notice

In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, Users of the website are informed of the identity of the various parties involved in its creation and monitoring:
The owner and/or publisher is a legal entity.
Owner and/or publisher of the site: Planet Soar
Status : Planet Soar SARL
Publisher's address : 69 Rue De La Concorde 59110 La Madeleine France,
Registered: Lille Metropole B 880 836 838
VAT ID : FR54880836838

Authorisation number : 
Share capital: €20,000
Director's name: Paul Boulch
Hosting: is operated by SAS, a French company located at 131, Boulevard de Sébastopol, Paris, 75002 France
Mail publication manager: [email protected]


In France, Personal Information is notably protected by law n° 78-87 of 6 January 1978, law n° 2004-801 of 6 August 2004, article 226-16 of the Penal Code and European Directive n° 95/46/EC of the European Parliament and of the Council of 24 October 1995.
When using the website, the following information is collected which is not considered personal ("Non-Personal Information"):
- the Internet URL address of the links through which the user accessed the site
- the User's access provider.
When using the website, the User's Internet Protocol (IP) address is collected, information which is considered as Personal Information by part of the jurisprudence and by the CNIL (Commission Nationale de l'Informatique et des Libertés).
Planet Soar also collects Additional Personal Information relating to the User (name, e-mail address, telephone details) for the purpose of the services offered by the site. The User provides the said Additional Personal Information with full knowledge of the facts, in particular when he enters it himself.
It is then specified to the User of the site whether or not the Personal Information he or she is asked to provide is mandatory.
Users who can prove their identity may request information from Planetsoarshop at the following e-mail address: [email protected] :
- the verification of personal data concerning him/her that has been collected by Planetsoarshop or on his/her behalf;
- information relating to the purposes for which this data is processed;
- information relating to the identity and geographical location of the recipients of this data;
- the communication of a copy of these data delivered free of charge, insofar as such a request is not abusive, in particular, due to its repetitive and disproportionate nature.
No Personal Information (including Additional Personal Information, if any) of the User of the website is :
- collected without the User's knowledge;
- published without the User's knowledge;
- exchanged, transferred, ceded or sold on any medium whatsoever to third parties.
Only in the event of the purchase of Planetsoarshop and its rights would it be possible to transmit this information to the potential purchaser who would, in turn, be bound by the same obligation to keep and modify the data vis-à-vis the User of the website. Furthermore, Planetsoarshop is authorised to carry out studies and statistical analyses on the use and typology of Users of the website, subject to the condition that they remain anonymous.


In accordance with the provisions of Article 40 of Law No. 78-17 of 6 January 1978, the User has the right to modify the personal data collected concerning him/her. To do so, the User sends Planetsoarshop :
- an e-mail to the address [email protected],
by indicating his name or company name, his physical and/or electronic contact details, as well as any reference he may have as a member of the website.
The modification will take place within a reasonable time from receipt of the User's request.


A "Cookie" allows the User to be identified, to personalise his or her consultation of the website and to speed up the layout of the website by saving a data file on his or her computer.
The User acknowledges being informed of this practice and authorises Planet Soar to proceed with it.
In any event, Planetsoarshop undertakes never to communicate the content of these "Cookies" to third parties, except in the event of legal requisition.
The User may refuse the registration of "Cookies" or configure his browser to be warned prior to the acceptance of "Cookies". To do this, the User will configure his browser from the "tool" menu for Microsoft Internet Explorer.
As regards Google Cookies, which are authorised by default, you can change this setting in the "options" dialogue box.


1. What is a complaint?

A complaint is a declaration by which you express your dissatisfaction with our company, on one or more clearly identified subjects, in the application of the intermediation agreement.

2. How to make a complaint?

The complaint must be made in writing by email or by post:

sent by post to the following address
Planet Soar
69 rue de la Concorde
59110 La Madeleine
or by using the contact form on our website.

How is your complaint handled?
We undertake to acknowledge receipt of your complaint within a maximum of 5 working days from receipt. We undertake to provide you with a response (positive or negative) within 2 months of receipt of all the elements of your complaint.

If you are not satisfied with our response and if you are a private individual, you can refer the matter to the French Consumer Ombudsman:
French Consumer Ombudsman


All the elements, in particular the texts, images, photographs, illustrations, sounds, music, put on line on the site are, except particular mentions, the property of the company Planet Soar SARL. The Planetsoarshop brand and its logo are registered by the company Planet Soar SARL.
Consequently and in application of the provisions of the Code of the intellectual property, the legislative and regulatory provisions of all countries and international conventions, any representation and / or reproduction, integral or partial, of any of the elements mentioned above, made without the prior written consent of the company Planet Soar SARL, is prohibited.


At the heart of our business, in order to search for relevant solutions for you among a multitude of offers available on the market, lies the data you entrust us with to study your projects and your situation.
For example, we present you with consumer credit rates that are consistent with your borrower profile, your region or your financial situation. In terms of consumer credit, for example, we integrate your desired amount of credit, its duration, your expenses and income, in order to present you with the associated offers from our partners.
Planet Soar Shop attaches the utmost importance to the protection of the personal data of its Users and Customers, on its websites and mobile applications.


In any case, Planet Soar informs the User, if necessary, of the advertising nature of the contents of the website.


The processing operations are based on the consent of the data subjects. Planet Soar Shop could be led to collect personal data for other lawful purposes provided for by the Law and the General Regulations, taking care to collect the prior consent of the persons concerned.

Personal data are mainly processed for :
To ensure the best quality of Planet Soar Shop services and the presentation of offers and to provide its Users with the best analysis of their profile; to send you an email or SMS confirming your offer on certain trades, so that you have a trace of it and can easily find the analysis or information in the future ; to monitor and analyse the offers presented, and to regularly update these analyses, for example in the context of price updates of partner offers, which can be consulted either in your Client space, or by being able to receive updates by email; to send regular newsletters of information and commercial offers from the company Planet Soar Shop and its partners;
To put you in contact with a commercial advisor of the Planet Soar Shop company or with an advisor of its call center; to constitute a Customer file for the follow-up and the realization of the services of the entities of Planet Soar SARL; to put you in contact with the relevant partners, according to the business, and the sending by these partners of commercial proposals; to manage your account within the framework of technical difficulties, questions on products or requests to the Customer service;

Access to simulators and personalised comparators in the Customer area, accessible after secure identification; improving the operation of the Sites and its Mobile Applications and browsing paths, and producing statistics on the use of the tools; producing market studies for professionals (without any personal data being used, but using project data for example) or trend analyses and consumer profiles ;

To collect the consent of the Users when it is required by the regulations in force, in particular as regards commercial prospecting by Planet Soar Shop and its partners, and as regards the acceptance of cookies; to send you advertising messages from Planet Soar Shop or our partners according to your behaviour of navigation on the sites of Planet Soar Shop or your profile; to follow the sales and purchases on certain trades with our partners, which can lead us to share data with your supplier of products concerning the products which you bought. Your product supplier may also send us information they hold about the products you have purchased for this purpose;

To carry out the analysis of all or part of the data concerning you collected within the Planet Soar Shop company, which may be crossed with those of selected partners, to improve our products (research and development), to evaluate your situation or predict it (appetence scores) and to personalise your customer journey (offers and targeted advertising); loyalty programmes and all promotional operations, with the exception of online gambling and games of chance subject to the approval of the Online Gaming Regulatory Authority; managing the opinions, surveys and polls of Users and Customers on the Services or the content of the Sites and Applications;

Collecting and managing applications for recruitment for an employee or the creation of an agency; preventing and combating computer fraud, money laundering and the financing of terrorism.


In particular, Planet Soar entities may collect the following data from you:
Identity data, such as name, first name, postal address, telephone number (fixed or mobile), e-mail address, postal address, date and place of birth.
Data relating to your financial situation, such as for example your outstanding credits, expenses, income, current bank. Data relating to newsletter subscriptions, such as surname, first name, e-mail address. Data relating to traffic statistics such as IP address, cookies, pages visited by the user, date and time of visit.

The obligatory or optional nature of the data is indicated on the collection forms. The purpose of the optional fields is to get to know you better and thus better respond to your request. Failure to reply in one of the compulsory fields will make it impossible for our services to process your request.
In particular, Planet Soar's partner financial institutions (banks, insurance companies, credit institutions, etc.), which can be consulted in this section, need this information in order to be able to offer users relevant and adapted solutions. Without these elements, your file would be incomplete and therefore rejected by the partner financial institutions. The purpose of collecting all this information is to better meet users' expectations and to provide the services best suited to their profile.

In any case, the entities of the company Planet Soar Shop commit themselves to treat all the collected data in a way in conformity with the regulations in force and in particular with the aforementioned Regulation n°2016/679.

The Site and the Mobile Applications are intended for adults capable of contracting obligations in accordance with the legislation of the country in which the User is located. Users under the age of 16 or incapable must obtain the prior consent of their legal guardian before entering their data on the Site and the Applications. Holders of parental authority may request to receive information relating to their child and request its deletion.


The personal data collected on this website are reserved for the entities of the company Planet Soar and, where appropriate, to official bodies and administrative or judicial authorities. In the event that Planet Soar entities entrust data processing activities to subcontractors to provide services, these subcontractors will in particular be chosen for sufficient guarantees as to the implementation of appropriate technical and organisational measures, in particular in terms of reliability and security measures.
The data may, with the User's prior consent, be transmitted to the commercial partners of the entities of the Planet Soar company. This agreement can be withdrawn at any time by the User.
In accordance with the regulations in force, the data may be transmitted to the competent authorities upon request and in particular to public bodies, exclusively to meet legal obligations, judicial officers, judicial officers and bodies in charge of debt collection.


We keep your personal data for as long as is strictly necessary for the purposes for which it was collected, in accordance with the applicable regulations and subject to the exercise of your rights. We also keep some of your personal data, with restricted access, in order to fulfil our legal or regulatory obligations or for statistical purposes, for the periods provided for by the recommendations of the CNIL or by law. More specifically, for your credit or loan insurance application, we apply the following retention periods:
Three years when using our online comparison services. Following the end of this contractual relationship, we keep your details for three years for commercial canvassing, Following this last period, we keep your data, for evidential purposes for legal prescription, for seven years for an application processed on the website or by telephone, and for three years for an application processed in a branch. At the end of these different periods, your data is made anonymous.


A cookie is a small text file stored by your computer's browser, tablet or phone that allows us to keep track of your visit. We use cookies to provide you with a better, more personalised and secure browsing experience. If you have not set your browser to accept this type of file, you will not be able to access all the features of the site. Some cookies, which do not affect your access to site features, are also collected by us or our preferred advertisers. Audience measurement cookies allow us to track traffic and its evolution. Statistical cookies allow us to optimise the site, to resolve bugs, to improve the quality of our services and the performance of the pages. Advertisement or content personalisation cookies enable us to display advertisements or content according to your centres of interest. Advertising delivery cookies allow us to display advertising messages on our site. You can also configure your browser software to accept or reject Cookies, either systematically or according to their sender.
To find out the terms and conditions applicable to the management of cookies, you can consult the help menu of your browser as well as the "Your traces" section of the CNIL (Commission Nationale de l'Informatique & des Libertés) website.
Finally, you can manage the use and exploitation of these Cookies by going to the advertising Cookie management platform proposed by advertising professionals: and following the instructions given there. You will thus be able to know the companies registered on this platform, which offer you the possibility of refusing or accepting the Cookies used by them to adapt to your browsing information, the advertisements likely to be displayed.


In accordance with Regulation (EU) 2016/679 General Regulation on the Protection of Personal Data and the Data Protection Act of 6 January 1978 as amended, and regardless of the method of collection of personal data used, you have the following rights over your data: right of access, right of rectification, right to erasure (right to forget), right to object, right to limit processing, right to portability. To exercise these rights, a form is available on the "Contact us" page. You may also have additional national rights, such as the right to determine the fate of your personal data after your death.

If the user wishes to interrupt his subscription to newsletters, he can do so at any time from the newsletters, by clicking on the link provided for this purpose at the bottom of the page. For reasons relating to his or her particular situation, the User may also oppose the processing of data concerning him or her.

If you do not wish to be the subject of commercial canvassing by telephone, you can register free of charge on the BLOCTEL telephone canvassing opposition list. For more information, please visit

Telephone conversations with our telephone advisers in connection with the Planet Soar company may be recorded for training purposes, with a view to improving the quality of our services. This information is intended for Planet Soar, responsible for processing and is necessary to manage your request. You can oppose to this recording by informing the telephone adviser.

Subject to a breach of the provisions below, the User has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) or with the Data Protection Control Authority of his place of residence.


Taking into account the evolution of technologies, the costs of implementation, the nature of the data to be protected as well as the risks for the rights and freedoms of individuals, Planet Soar Shop implements all appropriate technical and organisational measures in order to guarantee the confidentiality of the personal data collected and processed and a level of security adapted to the risk.


In case of modification of the present Policy by the Planet Soar company, or if legal or regulatory texts require it, it will be published on our sites and will be effective as soon as it is published.
For any information on the protection of personal data, the User may also consult the site of the Commission Nationale de l'Informatique et des Libertés (CNIL) or the Data Protection Control Authority of his place of residence.

Planet Soar Shop connects its customers and partners via the Planet Soar Shop platforms.
Director of publication: Paul Boulch, CEO.
The site is hosted by The Crew.

IMPORTANT: In accordance with the law, "no payment, of any kind whatsoever, may be required from a private individual before obtaining one or more loans of money", article L. 321-2 of the Consumer Code.


The last update of the legal notice dates from 2021-02-07.

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